Hassle-free rent collection
We manage rent collection efficiently and promptly.
Report a repair
A well-maintained home matters.
Our in-house maintenance team responds according to the seriousness of the repair and works to keep every property safe and well maintained.
Report your repair
Secure rent
Our rent guarantee gives landlords confidence that rent is received on time.
Hassle-free maintenance
Our in-house team manages maintenance requests and helps keep properties in good condition.
What to include
Help us respond to the repair.
The more detail you provide, the easier it is for the team to arrange the right response.
- Your name and address
- A contact telephone number or email address
- A detailed description of what needs repairing and where
- A convenient time for us to carry out the repair
Residents should report repairs to the manager and continue to follow health-and-safety rules relating to hygiene and cleanliness. The examples below are a guide and are not exhaustive.
Response targets
How quickly will we respond?
01 — Emergency
Same dayDamage or faults that create an immediate serious risk to people or property.
- Unstable structures or serious flooding
- Gas leaks
- Dangerous electrical faults
- Heating failure in winter where vulnerable residents are affected
02 — Urgent
Same day- Complete lighting failure
- Serious water leaks from tanks or pipes
- Blocked drains
- Dangerous structures
- Re-glazing where security is affected
- Public-area lighting failure
- Blocked toilet where it is the only toilet
- Lift breakdown
03 — Urgent
1 working day- No hot water or heating during winter
- No heating outside winter or where residents are not vulnerable
- Leaking pipes or waste traps
04 — Urgent
3 working days- Faulty front-door locks, excluding lock-outs
- Blocked toilet where there is more than one toilet
- Intermittent electrical faults or tripping circuits
05 — Routine repairs
Within 28 working daysAll other day-to-day repair items.
Repair details
Tell the team what’s wrong.
Complete each field so we can identify the property, understand the issue and arrange access.
0330 055 2679